"And now a word from our customers..."
London Total Removal Services is committed to providing a high level of service. We pride ourselves in the approach which we take with our customers, as we are fully aware of how stressful moving home can be. The following comments have been made by our customers over the last few months. We hope that this will give you an indication of the level of service that we provide.
"Well hardly a surprise to me, but another excellent job by Charlie and his team last Wednesday / Thursday. It's always difficult to impress when expectations are high (after last time), but your lads really did a truly excellent job and soundly beat my expectations for service: Arrived on time, worked very efficiently, fantastically polite, courteous, and helpful. True professionals. Nothing - and I mean nothing - was badly packed, broken or lost. A real achievement. So thank you once again Neil. For fitting us in, for the price you charged and most of all doing a really excellent job. Again."Matthew Beesley, Trinity Street Asset Management, after we moved him for the third time in 2010. Matthew previously worked for JP Morgan.
"We have used the services of Total Removals on numerous occasions over the last six years primarily in the Kensington & Chelsea Areas. I was particularly impressed with the way you were able to handle the packing process whilst I was at work knowing everything would be neatly packed up and labelled on my return. Your guys knew exactly what to and not to pack and made the whole process amazingly stress free. It was reassuring to see that you have retained the majority of your staff after so many years, and this is quite remarkable in an industry that typically has a high turnover of people."Matthieu Gervis
"I just wanted to thank you and your team for a totally stress free move. Having to organise removals on my own and not being familiar with London based removal companies I was very apprehensive. Thankfully , on the advice of my colleague I contacted you guys and what a wonderful company you turned out to be!! I really thought old fashioned customer service was a thing of the passed. Your team were smart, motivated and extremely professional throughout the entire proceedings. They did not even complain (and I think they were entitled to) when they were kept waiting over three hours for the keys as a result of a legal hitch. I will certainly recommend you to all of my firends and work collegues."Ricci Newman, UBS Global Asset Management
"I wanted to say thank you very much indeed for moving us into our new home last week. I was so impressed with the way the move was handled - particularly as there were three locations being moved which didn't make it straightforward! It ran like clockwork and it really helped to remove the stress out of moving, or at least most of it! The team were very hard-working and good-humoured. After experiencing surly removal men of old, it was a joy to have such good-tempered people on the job. There were no signs of irritation, even after almost 12 hours of packing and lifting on the first day. Everything was very carefully packed and moved, and nothing at all was chipped, scuffed or broken. I am so pleased that my father recommended Total Removals, and I shall have no hesitation passing on the recommendation."Victoria Rowlands, Legal Counsel, ACE European Group
"I just wanted to reiterate our thanks for all your help on Friday. Your team were efficient, professional and friendly, not to mention knowledgeable - even the fridge-freezer that took a lot of manoeuvring to get in the house seemed to pose no problem for you! I know who well be calling when we move again!"Sophie Ashcroft, Investment Writer, New Star Asset Management SW1X 7NE
"I can 100% recommend Total removals. They were recommended to me by another BNP employee and they were superb. I have since recommended them internally and the feedback continues to be excellent. In short nothing is a problem for them, totally professional and trustworthy and competitively priced."Francesco Berni, BNP Paribas
"I just wanted to say that your lads today did an absolutely brilliant job. They were efficient, courteous, helpful and really quite superb. I will not hesitate to recommend you to all my barrister friends and family. It was the best removal service I have ever experienced. Thank you so much."Neil Calver QC, Brick House Solicitors, London on his move from London SW10 to London W1
"Just wanted to send a note to say thanks to everyone. I was really impressed with the friendly and efficient manner in which your comapny dealt with my move. It was stress and hassle-free!"Mr Craig Inglis, Marketing Director, Virgin Railways - who we have moved twice!
"Total Removals made moving house a stress-free experience. Their professionalism in packing, moving and setting up the new house was exemplary. We were so happy with their service on our first move that we didn't look at anyone else for our second move to our final house."Williams Lyons, Abbey Financial Markets
"Many thanks to all the staff at Total Removals who carried out my relocation with a high level of professionalism and courtesy."Shonagh Ross, Lawyer, Clifford Chance
"We just wanted to write to say a big thank-you to you and your team for the efficient service that you provided. The day ran like clockwork!"Mr Nigel Wick, Lawrence Graham Solicitors, WC2
"I would like you to know that your team who moved me last week were quite excellent and I would certainly recommend your company to anyone else. Its a pleasure to deal with a business which does as it promises when it promises and provides a good team."Humphrey Price, London & Stamford Investments Ltd
